Frequently Asked Questions

Everything you need to know about your hair and skin care journey.

When will my order ship?

Orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.

Are your products safe for all hair types?

Yes, our products are formulated with natural ingredients designed to nourish and strengthen all hair textures, including natural, color-treated, and chemically processed hair.

What is your return policy?

Due to the nature of our beauty and personal care products, we cannot accept returns once an item has been opened. If your product arrives damaged, please contact our support team within 48 hours.

Do you ship internationally?

We currently offer shipping to select countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

Are your ingredients organic and cruelty-free?

We pride ourselves on using high-quality, cold-pressed oils and natural herbs. All Bask and Lather products are 100% cruelty-free and free from harsh chemicals like sulfates and parabens.

How can I track my package?

Once your order has been handed over to the carrier, an automated email containing your tracking link will be sent to the address provided during checkout.